{"id":11,"date":"2025-07-28T15:54:34","date_gmt":"2025-07-28T15:54:34","guid":{"rendered":"https:\/\/modernworkspaceco.com\/?page_id=11"},"modified":"2025-07-31T03:12:36","modified_gmt":"2025-07-31T03:12:36","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/modernworkspaceco.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb57d27 e-flex e-con-boxed e-con e-parent\" data-id=\"6fb57d27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb3612e elementor-widget elementor-widget-text-editor\" data-id=\"1fb3612e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" data-start=\"217\" data-end=\"431\">At <strong data-start=\"220\" data-end=\"230\">Deskly<\/strong>, we want you to be fully satisfied with your purchase. This Refund &amp; Return Policy explains how we handle returns, exchanges, and refunds for customers in <strong data-start=\"386\" data-end=\"428\">Germany, the United States, and Canada<\/strong>.<\/p>\n<p data-start=\"433\" data-end=\"487\">By purchasing from Deskly, you agree to this policy.<\/p>\n<hr data-start=\"489\" data-end=\"492\" \/>\n<h2 data-start=\"494\" data-end=\"523\">1. Eligibility for Returns<\/h2>\n<ul data-start=\"524\" data-end=\"899\">\n<li data-start=\"524\" data-end=\"582\">\n<p data-start=\"526\" data-end=\"582\">Items must be returned within <strong data-start=\"556\" data-end=\"579\">30 days of delivery<\/strong>.<\/p>\n<\/li>\n<li data-start=\"583\" data-end=\"706\">\n<p data-start=\"585\" data-end=\"706\">Products must be in their <strong data-start=\"611\" data-end=\"633\">original condition<\/strong>, unused, unassembled, and with all original packaging and accessories.<\/p>\n<\/li>\n<li data-start=\"707\" data-end=\"767\">\n<p data-start=\"709\" data-end=\"767\">Proof of purchase (order number or receipt) is required.<\/p>\n<\/li>\n<li data-start=\"768\" data-end=\"899\">\n<p data-start=\"770\" data-end=\"807\">Certain items are <strong data-start=\"788\" data-end=\"806\">non-returnable<\/strong>:<\/p>\n<ul data-start=\"810\" data-end=\"899\">\n<li data-start=\"810\" data-end=\"846\">\n<p data-start=\"812\" data-end=\"846\">Custom or special-order products<\/p>\n<\/li>\n<li data-start=\"849\" data-end=\"882\">\n<p data-start=\"851\" data-end=\"882\">Clearance or final sale items<\/p>\n<\/li>\n<li data-start=\"885\" data-end=\"899\">\n<p data-start=\"887\" data-end=\"899\">Gift cards<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"901\" data-end=\"904\" \/>\n<h2 data-start=\"906\" data-end=\"926\">2. Return Process<\/h2>\n<ol data-start=\"927\" data-end=\"1661\">\n<li data-start=\"927\" data-end=\"1086\">\n<p data-start=\"930\" data-end=\"1086\"><strong data-start=\"930\" data-end=\"951\">Submit a Request:<\/strong><br data-start=\"951\" data-end=\"954\" \/>Contact our support team at <strong data-start=\"985\" data-end=\"1020\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"987\" data-end=\"1018\">support@modernworkspaceco.com<\/a><\/strong> with your order number, product details, and reason for return.<\/p>\n<\/li>\n<li data-start=\"1088\" data-end=\"1233\">\n<p data-start=\"1091\" data-end=\"1233\"><strong data-start=\"1091\" data-end=\"1127\">Approval &amp; Return Authorization:<\/strong><br data-start=\"1127\" data-end=\"1130\" \/>Once approved, we will issue a <strong data-start=\"1164\" data-end=\"1206\">Return Merchandise Authorization (RMA)<\/strong> number and instructions.<\/p>\n<\/li>\n<li data-start=\"1235\" data-end=\"1419\">\n<p data-start=\"1238\" data-end=\"1419\"><strong data-start=\"1238\" data-end=\"1252\">Packaging:<\/strong><br data-start=\"1252\" data-end=\"1255\" \/>Products must be securely packed in their original packaging. Items returned damaged due to improper packaging may be subject to a restocking fee or rejection.<\/p>\n<\/li>\n<li data-start=\"1421\" data-end=\"1661\">\n<p data-start=\"1424\" data-end=\"1450\"><strong data-start=\"1424\" data-end=\"1448\">Shipping the Return:<\/strong><\/p>\n<ul data-start=\"1454\" data-end=\"1661\">\n<li data-start=\"1454\" data-end=\"1590\">\n<p data-start=\"1456\" data-end=\"1590\">Customers in <strong data-start=\"1469\" data-end=\"1500\">Germany, the US, and Canada<\/strong> are responsible for return shipping costs unless the product is defective or incorrect.<\/p>\n<\/li>\n<li data-start=\"1594\" data-end=\"1661\">\n<p data-start=\"1596\" data-end=\"1661\">We recommend using a trackable shipping service with insurance.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-start=\"1663\" data-end=\"1666\" \/>\n<h2 data-start=\"1668\" data-end=\"1681\">3. Refunds<\/h2>\n<ul data-start=\"1682\" data-end=\"2114\">\n<li data-start=\"1682\" data-end=\"1778\">\n<p data-start=\"1684\" data-end=\"1778\">Once we receive and inspect your returned item, we will notify you of approval or rejection.<\/p>\n<\/li>\n<li data-start=\"1779\" data-end=\"1881\">\n<p data-start=\"1781\" data-end=\"1881\">Approved refunds will be issued to your <strong data-start=\"1821\" data-end=\"1848\">original payment method<\/strong> within <strong data-start=\"1856\" data-end=\"1878\">5\u201310 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1882\" data-end=\"1984\">\n<p data-start=\"1884\" data-end=\"1984\">Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).<\/p>\n<\/li>\n<li data-start=\"1985\" data-end=\"2114\">\n<p data-start=\"1987\" data-end=\"2114\">If you paid via cryptocurrency, refunds will be processed at the USD equivalent at the time of refund, not the purchase date.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2116\" data-end=\"2119\" \/>\n<h2 data-start=\"2121\" data-end=\"2136\">4. Exchanges<\/h2>\n<ul data-start=\"2137\" data-end=\"2304\">\n<li data-start=\"2137\" data-end=\"2253\">\n<p data-start=\"2139\" data-end=\"2253\">If you wish to exchange an item for a different size or model, please contact us within <strong data-start=\"2227\" data-end=\"2250\">30 days of delivery<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2254\" data-end=\"2304\">\n<p data-start=\"2256\" data-end=\"2304\">Exchanges are subject to product availability.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2306\" data-end=\"2309\" \/>\n<h2 data-start=\"2311\" data-end=\"2346\">5. Damaged or Defective Products<\/h2>\n<p data-start=\"2347\" data-end=\"2393\">If you receive a damaged or defective product:<\/p>\n<ol data-start=\"2394\" data-end=\"2561\">\n<li data-start=\"2394\" data-end=\"2440\">\n<p data-start=\"2397\" data-end=\"2440\">Contact us within <strong data-start=\"2415\" data-end=\"2437\">7 days of delivery<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2441\" data-end=\"2484\">\n<p data-start=\"2444\" data-end=\"2484\">Provide photos or videos of the issue.<\/p>\n<\/li>\n<li data-start=\"2485\" data-end=\"2561\">\n<p data-start=\"2488\" data-end=\"2561\">We will arrange a replacement, repair, or refund at no additional cost.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2563\" data-end=\"2566\" \/>\n<h2 data-start=\"2568\" data-end=\"2593\">6. Regional Compliance<\/h2>\n<ul data-start=\"2594\" data-end=\"2862\">\n<li data-start=\"2594\" data-end=\"2697\">\n<p data-start=\"2596\" data-end=\"2697\"><strong data-start=\"2596\" data-end=\"2608\">Germany:<\/strong> Returns are subject to EU Consumer Rights Directive (14-day withdrawal right applies).<\/p>\n<\/li>\n<li data-start=\"2698\" data-end=\"2791\">\n<p data-start=\"2700\" data-end=\"2791\"><strong data-start=\"2700\" data-end=\"2718\">United States:<\/strong> Returns follow standard eCommerce practices and applicable state laws.<\/p>\n<\/li>\n<li data-start=\"2792\" data-end=\"2862\">\n<p data-start=\"2794\" data-end=\"2862\"><strong data-start=\"2794\" data-end=\"2805\">Canada:<\/strong> Returns comply with Canadian consumer protection laws.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2864\" data-end=\"2867\" \/>\n<h2 data-start=\"2869\" data-end=\"2889\">7. Restocking Fee<\/h2>\n<ul data-start=\"2890\" data-end=\"3048\">\n<li data-start=\"2890\" data-end=\"2991\">\n<p data-start=\"2892\" data-end=\"2991\">A <strong data-start=\"2894\" data-end=\"2916\">10% restocking fee<\/strong> may apply for non-defective returns where the item is opened but unused.<\/p>\n<\/li>\n<li data-start=\"2992\" data-end=\"3048\">\n<p data-start=\"2994\" data-end=\"3048\">This fee is waived for defective or incorrect items.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3050\" data-end=\"3053\" \/>\n<h2 data-start=\"3055\" data-end=\"3080\">8. Contact Information<\/h2>\n<p data-start=\"3081\" data-end=\"3118\">For any return or refund questions:<\/p>\n<p data-start=\"3120\" data-end=\"3275\">\ud83d\udce7 Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3130\" data-end=\"3161\">support@modernworkspaceco.com<\/a><br data-start=\"3161\" data-end=\"3164\" \/>\ud83c\udf10 Website: <a class=\"\" href=\"https:\/\/modernworkspaceco.com\" target=\"_new\" rel=\"noopener\" data-start=\"3176\" data-end=\"3234\">modernworkspaceco.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Deskly, we want you to be fully satisfied with your purchase. This Refund &amp; Return Policy explains how we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":6,"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":842,"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/842"}],"wp:attachment":[{"href":"https:\/\/modernworkspaceco.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}