At Deskly, we want you to be fully satisfied with your purchase. This Refund & Return Policy explains how we handle returns, exchanges, and refunds for customers in Germany, the United States, and Canada.

By purchasing from Deskly, you agree to this policy.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unused, unassembled, and with all original packaging and accessories.

• Proof of purchase (order number or receipt) is required.

• Certain items are non-returnable:

  • Custom or special-order products

  • Clearance or final sale items

  • Gift cards

2. Return Process

1. Submit a Request:
   Contact our support team at support@modernworkspaceco.com with your order number, product details, and reason for return.

2. Approval & Return Authorization:
   Once approved, we will issue a Return Merchandise Authorization (RMA) number and instructions.

3. Packaging:
   Products must be securely packed in their original packaging. Items returned damaged due to improper packaging may be subject to a restocking fee or rejection.

4. Shipping the Return:

   • Customers in Germany, the US, and Canada are responsible for return shipping costs unless the product is defective or incorrect.

   • We recommend using a trackable shipping service with insurance.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

• If you paid via cryptocurrency, refunds will be processed at the USD equivalent at the time of refund, not the purchase date.

4. Exchanges

• If you wish to exchange an item for a different size or model, please contact us within 30 days of delivery.

• Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 7 days of delivery.

2. Provide photos or videos of the issue.

3. We will arrange a replacement, repair, or refund at no additional cost.

6. Regional Compliance

• Germany: Returns are subject to EU Consumer Rights Directive (14-day withdrawal right applies).

• United States: Returns follow standard eCommerce practices and applicable state laws.

• Canada: Returns comply with Canadian consumer protection laws.

7. Restocking Fee

• A 10% restocking fee may apply for non-defective returns where the item is opened but unused.

• This fee is waived for defective or incorrect items.

8. Contact Information

For any return or refund questions:

📧 Email: support@modernworkspaceco.com
🌐 Website: modernworkspaceco.com